Delivery & Returns

DELIVERY

We deliver Australia-wide via Australia Post with tracking, processed within 24-48 hours and dispatched within 1-3 business days.

SHIPPING COSTS

  • Australia-Wide standard shipping $10.00 
  • Delivery Time: 4-7 business days*
  • Australia-Wide Express Shipping $19 on all orders
  • Delivery Time (express): 2-4 business days*

TRACKING YOUR ORDER

Once your order has been dispatched, you will receive a shipment notification via email. This will include a tracking number so you can track your order via Australia Post.

If you are unable to find your tracking number, please check your spam folder or contact our team at hello@everyou.com.au

*Delivery times provided are an estimation only and can differ depending on your location, covid delays and Australia Post timeframes.

RETURNS

Your happiness is our happiness and we will do everything possible to keep you satisfied.

Our returns policy only applies to full priced items. Sale items or discounted items are final.

Please send all exchange, credit or return enquiries to hello@everyou.com.au.

We happily offer exchanges and credit notes on all unused full priced items so long as they are still in their original packaging. We only offer refunds on faulty items (see below for our 14 day refund policy). Our exchange and credit policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we cannot offer you an exchange or credit. To complete your exchange or credit request, we require a receipt or proof of purchase as well as the original item(s) in their original packaging.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.


CHANGE OF MIND

If you change your mind and wish to exchange an item for a different colour or request a credit note, that's no problem. To be eligible, your item must be returned to us within 14 days of purchase. Please first email us at hello@everyou.com.au to obtain a return authorisation number.
When returning your item(s), please use a trackable shipping method, as we cannot be responsible for missing incoming deliveries. The goods must be unused, in the same condition you received them in and they must also be in the original packaging. You will be responsible for postage costs incurred in returning your original item to us and for us sending the replacement item back to you.

FAULTY ITEMS - REFUND

If you receive a damaged, defective or faulty item, please contact us within 14 days of delivery for a replacement or refund.  If 14 days have gone by since your purchase, unfortunately we cannot offer you a refund on a faulty item (replacement or store credit only).

NON-RETURNABLE ITEMS

Our returns policy only applies to regular priced items. Unfortunately sale items and gift cards cannot be exchanged and are not applicable for store credit. All sales are final. Gift cards cannot be redeemed for cash.